Dear Ann Taylor…

I love your marketing emails. I’m a marketing executive…I read your email just about every day and shop at Ann Taylor whenever I can. Your emails are definitely working – they keep you top-of-mind and make me fall in love with your merchandise.

But I have a big question. Why are such an overwhelming proportion of your models Caucasian? This does not represent the demographic of a successful, upper middle class woman anymore. I would like to see many more Black, Latino, Asian, etc. women wearing your clothes.

Best regards (and please keep the emails coming!)

— Naomi

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